Clarity Consulting's Wireless Knowledge Center

Welcome to the Wireless Knowledge Center!

Our goal is to be a premier source of information on wireless and mobile computing. As we investigate and analyze wireless and mobile issues, we'll add our findings to this knowledge center. You'll find references to articles, white papers, books and reports that we've written, and useful links to online resources to help you perform your own research.

New Offering!!! In conjunction with Wireless Experience, an Andy Seybold venture, we now provide sales training on wireless data products and services. The two or three-day workshop, which can be customized to fit your company's specific needs, is conducted on site using a unique methodology and curriculum. If your organization is selling wireless data products or services, this class can help! Contact us for more information.

Just Enough Wireless Computing, by Ian S. Hayes, president of Clarity Consulting, gives business and IT managers and executives "just enough" information about wireless computing to explore the topic with confidence and intelligence. Published by Prentice Hall, the book gives decision makers the clarity, insight and practical techniques they need to cut through the confusion of today's wireless marketplace, identify the right wireless solutions and implement them. It includes an exclusive decision-making framework, questionnaire and checklist to guide organizations in capturing business requirements, defining the solution, preparing cost-justifications and planning implementations.

Our popular presentation, A Survey of Wireless Applications: What Are Companies Really Doing?, highlights companies using real-life wireless applications in vertical industries across the globe.

Sign up for our Wireless Updates, a digest summarizing recent, newsworthy wireless developments, supplemented by our own analysis and commentary. If you'd like to stay apprised of current developments, but don't have the time to browse news sites each day, our Wireless Updates may be just what you need.

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GENERAL

"Lighting A Fire Under Wireless Adoption," Ian S. Hayes, Cutter IT Journal, Vol. 15, No. 10, October 2002. In this article, Ian Hayes looks at why exactly wireless technology is poised for takeoff.

"Justifying Your Wireless Solution" This article offers an approach for cost justifying a wireless solution using a four step approach: quantifying benefits, calculating costs, producing the analysis, and selling the solution. This excerpt contains the first and second installments, focusing on quantifying the benefits and calculating the costs of your proposed solution.

"Improving Customer Relationships Using Wireless Technology," Cutter Consortium Executive Report, Business Intelligence Advisory Service, Vol. 2, No. 2, 2002. This Executive Report examines wireless technologies from a customer relationship perspective. Some of these technologies directly affect customer interactions by extending CRM applications and tools to wireless platforms and devices. Others indirectly affect customer happiness by improving business processes to deliver more accurate or timely service. Still others enable the creation of entirely new classes of value-adding products and services, like General Motors' OnStar program offering in-vehicle services. Read the full summary or purchase the report from Cutter Consortium.

"Business Process Improvement Through Wireless Technology: A How To Guide," appearing in Business Week's September 17, 2001 Supplement. This article explores some of the business process improvements achievable through selective application of wireless and mobile technologies, and contains a "how to" guide for determining the best candidate processes for wireless enablement.

"Upwardly Mobile: A Wireless Primer," Ian S. Hayes, Software Magazine, Aug/Sep 2001. This article offers an introduction to important wireless and mobile concepts for IT professionals just getting involved in the subject.

"Now Playing at a Theater Near You: Wireless Applications," Ian S. Hayes, Cutter IT Journal (formerly American Programmer), Volume 4, Number 3, March 2001. This article discusses some of the categories of wireless applications in use today.

Just Enough Wireless Computing, Ian S. Hayes, Upper Saddle River, NJ: Yourdon Press (Prentice Hall) 2002. Uniquely written from a business person’s perspective, this book is expressly designed to offer companies practical advice on how to achieve their specific business objectives using wireless technology. Rather than concentrate on technical details, which don’t guide corporate managers in making their strategic decisions, the book instead provides a high-level overview of the wireless phenomena to help readers relate and apply the technology to real-life business scenarios, and quickly identify the areas most applicable to their needs. The goal of the book is to educate readers, giving them just enough essential information to explore wireless and mobile technology intelligently and confidently. Arranged in three sections, the book gives examples of how companies are using wireless technology to gain concrete business benefits today, presents a "how to" framework to assist companies in launching their own wireless initiatives, and provides just enough technical detail to facilitate further research.

LOCATION-BASED TOPICS

"MapInfo: Capitalizing on Wireless Location Awareness," Ian S. Hayes. A short piece on the importance of context providers -- companies such as MapInfo -- when leveraging wireless location-based technologies.

See a list of wireless solution providers, from device and accessory manufacturers to wireless system integrators.

www.arcstreamsolutions.com - ArcStream Solutions, wireless integration services and source of white papers. Read ArcStream's white papers: Improving the Auto Claims Process with Mobile Technologies, Capturing the Benefits of a Mobile Sales Workbench, Wireless Computing, Opportunities: Advancing the Pharmaceutical Industry Through Mobile Applications, and Field Service: Mobile Opportunities.

www.wirelessnewsfactor.com - Wireless news source.

www.wirelessdevnet.com - Wireless developer resources.

www.computerworld.com/mobiletopics/mobile - Wireless news and forum.