News & Appearances. We're happy to share our experience and research insights with analysts, journalists, bloggers and presentation audiences. This section will contain the latest news on Clarity Consulting, where we've been quoted and where we're scheduled to appear.
As we've updated our web site, we've noticed that we've been remiss in our contacts with the outside world over the past year. We promise to become much more active in coming months!
Clarity Consulting's president, Ian Hayes, is a well-known and highly rated public speaker. He speaks to corporate executives, managers and technical and non-technical audiences on a broad spectrum of IT and business topics, and his experience and knowledge is backed by Clarity Consulting's ongoing research programs.
No currently scheduled appearances. Please check back for updates.
List of news items, interviews, etc. discussing Clarity Consulting or quoting Ian S. Hayes.
SourceIQ Partners With Clarity Consulting to Deliver Application Development Outsourcing Assessment Service: OutSourceIQ - PR Newswire March 2, 2009. "Finding a way to objectively measure and compare the performance of development outsourcers has long been a holy grail for IT executives" said Ian Hayes, President of Clarity Consulting. "We launched OutSourceIQ to arm executives with understandable and actionable metrics that enable them to ensure development budgets are spent wisely, and with the most effective partners."
"How Good Are Your Service-Level Agreements?" Ericka Chickowski, Baseline Magazine, Issue 080, January 2008, page 22. Most companies treat SLAs as an afterthought, says one IT management consultant. These Five best practices could make your performance metrics more effective.
"ABC: An Introduction to Service-Level Agreements (SLAs),"Lauren Gibbons Paul, CIO Magazine, August 8, 2007.* SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.
* This article was updated June 18, 2009.