Outsourcing Web Seminar
Hosted by Better Management

Increasing the Value and Success of Your Outsourcing Efforts

Strategies for gaining more value from outsourcing efforts and improving the odds of success

Driven by globalization and demands for increased IT efficiency, outsourcing is here to stay. Accepting this new reality, forward-thinking IT organizations are seeking to gain more from their outsourcing relationships by increasing the scope and sophistication of their existing outsourcing engagements. In doing so, they must overcome the issues they’ve encountered in their early engagements and make the transition from tactical, "one off" efforts to a more repeatable and integrated approach to outsourcing.

• Better integrate outsourcing with other IT processes and strategies
• Recognize and overcome the issues that hold back outsourcing success
• Handle larger and more complex projects through the use of outsourcing program management offices (PMOs)
• Establish sustainable, long-term service level based relationships

Who should attend?

• Senior Executives
• IT/IS Managers
• Line of Business Executives and Functional Managers
• Consultants

Program Content

This session focuses on the specific tips, and techniques, IT organizations need to gain greater value from their current (and future) outsourcing relationships. As IT organizations move from simple project-based relationships to more complex, multi-vendor IT environments, they must set up the governance structures, processes and relationships to support long-term, strategic outsourcing relationships. Gaining full advantage of outsourcing’s capabilities requires rethinking traditional approaches for work distribution and IT service delivery.

Ian S. Hayes is President of Clarity Consulting, Inc., a management consultancy based in Beverly, Massachusetts in the United States. With over 25 years of IT experience, Mr. Hayes is a highly regarded outsourcing analyst and expert, having authored three IT books, hundreds of articles and a series of comprehensive IT outsourcing reports published by the Cutter Consortium. A popular speaker, Mr. Hayes has served as chairman and presenter at many widely attended US-based outsourcing conferences, including the Brainstorm Group’s Nearshore & Offshore Outsourcing Conference.

Mr. Hayes has extensive experience in all aspects of sourcing and outsourcing, from both the outsourcer’s and buyer’s perspectives. Mr. Hayes helped design the outsourcing practice and methodologies of a major U.S. IT services provider, and participated in their acquisition of an offshore subsidiary. Mr. Hayes has also worked with numerous large and small companies in formulating their sourcing strategies, establishing Statements of Work (SOWs) and Service Level Agreements (SLAs), launching engagements, and helping turn around troubled partnerships.