Our Services
Need better numbers? Are your measurement efforts giving you the insights you require or just adding unwanted overhead to your operations?
Metrics/SLA Advisory
Clarity Consulting offers a variety of advisory services to enhance the value and success of your metrics initiatives and service level management programs. Our flexible services make it easy to get just the right level of assistance.
Telephone Consultations
Whether seeking guidance on choosing the right metric or service level parameters, troubleshooting collection or interpretation issues or simply trying out ideas, a telephone consultation is a quick, cost effective means to get advice that can save hours of effort. Consultation can be purchased individually as needed or as a packaged series.
Reviews (On or Off Site)
A review analyzes a metrics program and its associated reports and documentation in detail and provides an assessment and set of recommendations for going forward. Many clients conduct reviews of their service level agreements (SLAs) and reporting prior to contract negotiations and to prepare for senior management presentations.
Analysis and Reporting
Metrics don't become information until they are analyzed. Given the volume of data collected by many metrics initiatives, organizing, interpreting and reporting on the results can be a daunting challenge. Using our extensive statistics, modeling and consulting experience, this service turns raw metrics data into clearly presented insights and actionable recommendations for presentation to managers and executives. We can provide regular analysis and reporting as an ongoing service or as a means to develop the process, models and templates for internal execution by our clients.
Metrics/SLA Workshops
Want to bring a team up to speed quickly? Need alignment between business areas and technical groups to create effective SLAs, identify the right key process indicators (KPIs) or lay the foundation for successful metrics initiatives? Clarity Consulting's metrics workshops combine training and productive working sessions that share our expertise and transfer best practices while working with your team to capture objectives, brainstorm, determine the best metrics to meet those objectives and devise a plan for capturing and using those metrics to achieve the desired objectives.
Metrics Program Development
If hands-on assistance is needed, we can design and implement metric programs to support your specific business objectives. Our services cover all facets of an effective initiative from metrics selection and collection to analysis, reporting, dashboard development, training and deployment. We've helped our clients launch new initiatives, revitalize stalled programs and improve IT and Vendor performance management efforts. Our metrics expertise includes:
- Process measurement (including CMMi)
- Performance measurement (technical, marketing, vendor)
- Customer and employee satisfaction measurement
- Quality programs
- Balanced scorecards
- ROI and financial modeling
- Statistical analysis
Associated Services
Metrics and the insights they deliver are the basis for many essential initiatives. Other complementary Clarity Consulting services that help you capitalize on the value of metrics include:
Research – employ metrics and modeling to obtain insight into areas of interest and develop intellectual capital to improve business performance, gain competitive advantage and develop markets
Consulting – apply the knowledge gained from measurement programs to improve your products, services, processes and other aspects of your business performance
Marketing – use metric data to create white papers, articles, presentations and other marketing programs to capture the attention of your target audience