Our Differentiators
We are a metrics-driven company. It's our passion and metrics permeate everything we do. We continually look for new ways to apply metrics to measure and improve the performance of our clients', and our own, businesses.
Whether managing outsourcing service delivery, controlling software quality or supporting continuous process improvement, using metrics successfully requires attention to human and organizational factors as well as mathematics. We bring the metrics experience, breadth of capabilities and thought leadership to tackle your toughest measurement assignments, but also the holistic approach and flexibility to ensure successful implementation.
Our key differentiators and their associated benefits include:
Flexible Services
Get as much or as little metrics expertise as you need. Sometimes, just having an expert to brainstorm ideas is enough. A review with recommendations might result in a much more effective Service Level Agreement. A critical business process improvement initiative may require end-to-end support to ensure success. We tailor our services to your needs, not the reverse.
Benefits: Customizable, cost effective, efficient services
Extensive Experience
Our founder, Ian Hayes has focused on metrics since 1982 and has led metrics efforts at multiple companies before launching Clarity Consulting in 1993. Over the years, we've built on this experience by delivering scores of metrics and metrics-related projects for dozens of clients in the IT services, business services, software product, financial, insurance, telecommunications and manufacturing industries. More information on our experience.
Benefits: Track record of success, access to best practices, the knowledge to avoid pitfalls
Broad Coverage
Unlike many metrics specialists, our expertise goes well beyond supporting a standard set of proprietary metrics that cover a narrow niche. Capitalizing on our management consulting expertise and deep foundation in metrics theory, we can develop and support metrics programs to handle almost any technical, functional or business objective.
Benefits: Creative solutions for almost any metric need, ability to handle complex, cross-functional requirements
Holistic Perspective
For most metrics initiatives, the numbers and mathematics are the easy part. The hard part is overcoming resistance, motivating the right behaviors, and ensuring effective adoption. Our extensive experience gives us a unique perspective on the technical, social and organizational factors that drive the success or failure of metrics initiatives. We take a holistic view of our metrics engagements that incorporates these factors to devise a solution that will actually work within your organizational environment.
Benefits: Faster, more successful adoption of metrics initiatives, reduced risk, avoids unexpected side effects
Recognized Thought Leadership
We strive to develop new and innovative measurement, analysis and management approaches. Insights from our metrics research have been adopted by companies around the globe to manage sourcing relationships, improve software practices and support marketing and sales efforts. Our work has been widely published, presented at numerous conferences and webinars, won recognition from many metrics pioneers and quoted in publications such as Baseline, CIO, Computerworld and the Cutter IT Journal. See our metrics articles.
Benefits: Access to leading edge thinking, innovative approaches that deliver greater business value