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We work with
our clients -- both IT organizations and IT solution providers -- on almost any IT topic or need. Our high-level
consulting engagements typically involve advising a client on an IT
concern, clarifying a complex IT issue, or formulating targeted,
proactive strategies. We help our clients identify and exploit
opportunities offered by technology, and develop creative solutions for
IT-related situations.
Our consulting
services cover almost any IT topic, but we specialize in:
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software, service level, productivity metric development and
analysis
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customer
and employee satisfaction analysis
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local,
near shore and offshore sourcing:
outsourcing, insourcing and ASPs
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IT
strategy development
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process
re-design
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efficiency
enhancement
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productivity
and service level metrics
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service
offering development and spin-offs
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product and
service positioning
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marketing
plans and strategies
Our consulting
services fall into two complementary practice areas:
Corporate IT Organization Services, and
IT
Solution Provider
Services
We draw upon our relationships and experience in
each category to devise the most effective IT strategies.
Corporate
IT Organization Services
We have the
experience, approach and research base to attack tough, complex IT
issues. We develop leading edge solutions to
problems that defy simplistic, standard problem-solving
approaches. Like other management consulting firms, we offer high quality analysis and consulting support,
but without the built-in
conflict of having to bill armies of associates.
Capabilities
IT
strategy development
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aligning IT
strategy with corporate strategy
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developing
a strategy plan
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creating
executive presentations
Sourcing
evaluations (outsourcing, insourcing, ASPs)
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understanding
sourcing options
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preparing
for outsourcing
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developing
statements of work
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specifying
service levels
Management
metrics programs (quality, productivity and service levels)
IT
process redesign
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analyzing
and mapping IT/business processes
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designing
efficient processes, work and information flows
Organizational
change and redesign
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analyzing
organizational design
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identifying
areas for improvement
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re-designing
organizational structures and workflows
Application
assessment services
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analyzing
applications from multiple perspectives (quality, maintainability,
functionality, etc.)
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ranking
applications
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creating
application improvement plans
Key
Benefits
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Reduce
time-to-market for new business functions
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Increase
the flexibility of IT applications and support procedures
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Improve
the efficiency of IT maintenance, development and support
activities
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Enhance
the assimilation of new technologies and practices
Sample
Projects
We have
worked on many types of IT improvement projects within large and small
IT organizations. The projects listed below are just a small
sample of these projects.
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Worked
with a large IT organization to develop a five-year strategy plan
and a management presentation of the plan
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Advised
several companies on outsourcing and insourcing alternatives,
including suitable metrics and associated service levels
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Advised
several companies on e-business product marketing and positioning
strategies
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Advised
on and designed the creation of an application maintenance
management organization within a large corporate IT division
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Advised
several companies on IT process redesign efforts
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Assisted
an IT organization in its business/IT alignment efforts, raising
its profile and strategic value to its CEO and corporate
executives
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Assisted
a company in packaging and selling its technology assets
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Assisted
a large company in repositioning an existing division as an
e-business
IT
Solution
Provider Services
Through our
work with corporate IT organizations, we are exposed to real life IT
problems and needs. Often, we find a gap between IT needs and
the products and services available on the market. Similarly,
many marketing messages miss the true issues that would inspire a
buyer to take notice. Our services assist software and
service providers in bridging these gaps as they develop and market
their products and services.
Capabilities
Service
offering development
Product
marketing and product positioning support
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market
research and analysis
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creating
customer satisfaction survey programs based on statistically sound
methodologies
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developing
messages
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creating
white papers, ROI justifications and marketing materials
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assisting
in product launches
Methodology
development
Marketing
material creation
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creating
marketing materials including white papers, position papers, ROI
justifications, brochures and web site content
Sales
and sales support training
Competitive
research and analysis
Key
Benefits
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Create
products, features and services that truly meet IT requirements
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Package
products, training and services into comprehensive solutions
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Relate
complex products and services to the IT problems they solve
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Ensure
successful implementation of products and services
Sample
Projects
We
maintain regular relationships with several important solution
vendors, and perform project-based assignments for others.
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Developed high-level consulting service offerings for the consulting
division of a large software vendor
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Created
a series of white papers corresponding to the major product
offerings of an e-business software and service provider
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Evaluated
the product offerings of several potential acquisition
candidates for a software vendor
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Designed
and assisted in the rollout of a web-based customer satisfaction
survey
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Wrote a
business plan for the re-organization and spin-off of a division
of a large consulting firm
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Helped
a major consulting firm redesign and reposition its highly
successful Application Outsourcing practice, including writing a
new methodology, training, and creating marketing and sales
materials.
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Helped
numerous product and services firms position, launch and market
new product and/or offerings
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Designed
and conducted sales training for a software quality services
firm
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